Privacy Policy

1. Overview & Commitment

At Dikshit Products Exporters, accessible from https://dikshitproductexporters.com, we prioritize the confidentiality and protection of our international buyers and retail customers. This Privacy Policy outlines what information we collect, how it is safeguarded, and your statutory rights under the Information Technology Act, 2000 and applicable digital data protection regulations.

2. Information We Collect

When you interact with our website, create an account, or place an order, we collect:

• Personal Contact Data: Full name, corporate entity name, email address, telephone / WhatsApp contact.
• Shipping & Consignment Details: Street address, city, state/province, postal/ZIP code, and delivery country.
• Order History & Commercial Invoices: Transaction references, product SKUs, ordered quantities, and statutory tax breakdowns.

3. Payment Information & PCI-DSS Security

We do not collect, process, or store your credit card numbers, debit card CVV, bank passwords, or UPI MPINs on our servers. All online financial transactions are encrypted through 256-bit TLS and processed directly by our RBI-licensed and PCI-DSS Level 1 certified payment gateway partner, Razorpay.

4. How We Use Your Information

Your information is used strictly to:

• Process, fulfill, and deliver your orders and export consignments.
• Generate legal commercial export invoices and statutory GST records.
• Communicate courier tracking numbers and consignment transit updates.
• Provide customer service and respond to customized brassware inquiries.

We do not sell, rent, or trade your personal information to third-party advertisers or marketing networks under any circumstances.

5. Grievance Officer & Statutory Inquiries

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, the details of our designated Grievance Officer are provided below: