Cancellation & Refund Policy

We provide a dedicated 3-hour cancellation window from the exact moment an order is confirmed. During these 3 hours, buyers may cancel their order self-service with 1 click directly from the Your Orders / Track Consignment page.

• Within 3 Hours: Clicking "Cancel Order" instantly cancels the consignment, restores inventory stock, and queues a 100% full refund.
• After 3 Hours: Because our artisan metalware enters custom protective foam sealing, wooden export crating, and logistics handover, self-service cancellation automatically closes.

2. Refund Processing Timelines

When an order is successfully cancelled within the statutory 3-hour window or approved for a refund due to verified transit issues:

• Initiation: Refunds are initiated automatically to our payment aggregator, Razorpay, within 24 hours of cancellation.
• Credit to Original Account: In accordance with banking settlement norms, the refund amount will reflect in the customer's original payment method (Bank Account, Credit/Debit Card, or UPI) within 5 to 7 business days.
• Deductions: For cancellations within the 3-hour window, 100% of the total amount paid (including base price, 18% GST, and administrative fees) is refunded with zero cancellation penalties.

3. Transit Damage & Defective Items Policy

All brassware and decorative illuminations are insured and packaged in heavy-duty export transit materials. In the rare event that an item arrives physically damaged or structurally defective:

1. Notify our team within 48 hours of delivery by emailing dikshitproductexporters@gmail.com or calling +91 98200 98147.
2. Please share clear unboxing photographs or a brief video highlighting the transit damage along with your Order Reference ID.
3. Upon rapid inspection (within 24 business hours), we will arrange a complimentary priority replacement or issue a 100% full refund back to your original payment method.

4. Non-Refundable Situations

Refunds cannot be issued under the following circumstances:

• Orders where cancellation is requested after delivery has been completed in satisfactory condition.
• Products subjected to user mishandling, unauthorized chemical acid washes, or severe physical alteration after delivery.
• Minor natural aesthetic variations inherent to authentic hand-casted brass and antique artisan finishes.

5. Contact Our Support Team

For assistance with cancellations or refunds, our desk is available Monday through Saturday (10:00 AM – 6:30 PM IST):
Dikshit Products Exporters
G-wing, Flat No.: 1443, Delta Vrindavan CHS LTD, MIDC Road, Off Western Express Highway, Mira Road(E), Thane - 401107, Maharashtra, India.
Email: dikshitproductexporters@gmail.com | Helpline: +91 98200 98147